Suzanne serves as Chief Client Officer and is responsible for business growth and client retention initiatives across all GRS Group divisions including Property & Casualty Solutions (PCS), Environmental Risk Management Solutions (ERMS), Complex Claims Solutions (CCS), and the GRS Training & Learning Institute.
She started her career in the industry as a multi-line claims trainee with an insurance carrier and has developed extensive experience in claims management and operations over the past 30 years. Her experience also includes sales and account management roles with two national claims administrators. She has worked with a variety of clients including MGAs, self-insured organizations, and carriers. In her most recent carrier role, she led a national team of adjusters, attorneys, and third-party administrators as Head of Primary Casualty Claims for a major insurance carrier.
Suzanne brings a first-hand knowledge of the client perspective to her work. She understands that while there are a multitude of vendors in the market, finding true partners is a more difficult task. Her driving philosophy, in work and in life, is that successful relationships require the confidence and trust that only result from consistently delivering what you promise.